Granting Access to Ushers for Event Check-In

Last updated on July 2, 2025

Once your ushers have signed up for their own CloudJoi ID, you’ll need to grant them access to your event so they can use the Organizer App for check-ins.

👥 Two types of access levels:

  1. All Events Access

    The usher can check in guests for all your past, current, and future events

    Ideal for permanent team members or venue staff

  2. **Single Event Access **
    The usher can only access a specific event

    Great for freelancers or event-day-only staff

🛠 How to grant access

Option A: Grant All Events Access

  1. Go to the main lobby of your CloudJoi Dashboard

  2. Tap on the “Users” section

  3. Tap on "Invite User"

  4. Enter the usher’s email address (must match their CloudJoi ID)

  5. Assign their role as Usher

  6. Send the invitation

Option B: Grant Single Event Access


Open the specific event you want to give access to

  1. Tap on Settings > Permissions

  2. Add the usher’s email and choose Usher

  3. Send invitation

📧 What happens next?

  • The usher will receive an email invite

  • They’ll need to accept it before access is activated

  • You can also resend the invite or send it via WhatsApp

🛑 Pro tip: Access not working?

  • Double-check the email address matches the usher’s CloudJoi account

  • Make sure they’ve accepted the invite

Still stuck? Email us at community@cloudjoi.com