Check-In App Guide

If the CloudJoi mobile app is unavailable or not working, you can still manage attendee check-in directly from the CloudJoi Organiser Dashboard. This method allows you to check in guests using your web browser and access additional ticket management features. How to Check In Using the Website...

To use the CloudJoi Organizer App, every usher and team member must have their own CloudJoi ID. This ensures secure access to your event check-in system and allows organisers to assign permissions individually. ✨ Why each team member needs their own ID Keeps track of who checks in which guests...

Before you begin, make sure you have: A stable internet connection (Wi-Fi or mobile data) The latest iOS or Android version on your device CloudJoi’s Organizer App is built for event check-ins — simple, fast, and reliable. This is the same app your ushers and front-of-house team will use to s...

Once your ushers log in and accept access, they’ll land on the Event Screen — the command center for check-ins. Here’s a quick guide to what everything means, so your team can jump straight into action. 🎭 Event List All the events they have access to will be listed here. Tap on the event name to e...

Once your ushers have signed up for their own CloudJoi ID, you’ll need to grant them access to your event so they can use the Organizer App for check-ins. 👥 Two types of access levels: All Events Access The usher can check in guests for all your past, current, and future events Ideal for permane...

Once you’ve granted access to your usher team, they’ll receive an invitation via email. This step is crucial — access is only activated after they accept it. ✅ What the usher needs to do: Check their inbox for an email from CloudJoi Open the invitation email Click “Accept Invitation” Log...

When viewing your guest list in the Organizer App, you’ll notice a color next to each ticket or order. Here’s what they mean: 🔴 Not Checked In The guest hasn’t arrived yet Their ticket is still valid and ready to be scanned They’re still on your “expected” list 🟢 Checked In The guest h...

Before you scan or check in a guest, it’s important to make sure the ticket is valid — for the correct event, time, and venue. This helps prevent entry issues and ensures a smooth experience at the gate. ✅ What to check before scanning: Event Name Make sure the ticket matches your current event...

After validating the ticket details, you’re ready to check the guest in. CloudJoi gives you two simple ways to do this — with a scanner or manually. 🧭 Two Check-In Methods: 📷 1. Scan QR Code Tap the “Check In Tickets” button Point your phone camera at the ticket’s QR code Wait for a confir...

Once you’ve checked in a guest — either by scanning their QR code or entering their ticket manually — the app gives instant feedback so you know everything went through correctly. Here’s how to confirm it. ✅ Visual Indicators After Check-In 🟢 Checked In (Green) Ticket has been successfully sca...