How to Check In Guests with the CloudJoi App

Last updated on July 2, 2025

After validating the ticket details, you’re ready to check the guest in. CloudJoi gives you two simple ways to do this — with a scanner or manually.

🧭 Two Check-In Methods:

📷 1. Scan QR Code

  • Tap the “Check In Tickets” button

  • Point your phone camera at the ticket’s QR code

  • Wait for a confirmation (vibration + status update)

✅ Best for fast entry and printed/mobile tickets

🔤 2. Enter Ticket Code Manually

  • Tap the search bar on the event screen

  • Type in the guest’s ticket code

  • Select the correct ticket and confirm check-in

✅ Use this when:

  • QR is blurry, damaged, or cut off

  • Guests only have a ticket number or name

💡 Tips for smoother scanning

  • Make sure the camera is clean and well-lit

  • Avoid glares from phone screens

  • Zoom in if needed for smaller codes

Once scanned or entered, the ticket status will instantly update to 🟢 Checked In or 🟠 Partially Checked In (for groups).

Want to learn more about check-ins status? Click here

Once a ticket is validated, it’s time to check your guest in. CloudJoi makes it simple with two check-in methods — plus smart options for handling groups or late arrivals.

🧭 Two Check-In Methods:

📷 1. Scan QR Code

  • Tap the “Check In Tickets” button

  • Point your phone camera at the ticket’s QR code

  • Wait for a confirmation (vibration + status update)

✅ Great for printed or mobile tickets

🔤 2. Manual Ticket Code Entry

  • Use the search bar to find the guest by name or code

  • Tap the correct ticket, then check in

✅ Useful for blurry screens, screenshots, or if the QR doesn’t work

👥 Handling Group Check-Ins

When a guest buys multiple tickets in one order, you’ll see how many seats are linked when they arrive.

🟢 Full Check-In

  • All guests in the order have arrived

  • Tap Check In All

🟠 Partial Check-In

  • Only some guests are present

  • Uncheck the number of tickets not in use

  • Check in only those who are here

Later arrivals can still check in using the same QR code — the system tracks what’s already scanned.

💡 Tips for Check-In Success

  • Always confirm how many guests are in the group

  • Scan first, then double-check names if needed

  • Keep your camera clean and screen brightness up

Once a check-in is successful, the system will update:

  • 🟢 Fully Checked In

  • 🟠 Partially Checked In (until all group members arrive)