Once you’ve checked in a guest — either by scanning their QR code or entering their ticket manually — the app gives instant feedback so you know everything went through correctly.
Here’s how to confirm it.
✅ Visual Indicators After Check-In
🟢 Checked In (Green)
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Ticket has been successfully scanned or marked
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No further action needed
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The guest is officially inside
🟠 Partially Checked In (Orange)
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Only some tickets in a group order have been used
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Remaining tickets under the same order can still be scanned later
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Ideal for staggered arrivals (e.g. families or friends arriving separately)
🎯 What happens on the screen?
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The status color updates (Green or Orange)
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A confirmation banner or vibration appears
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The guest’s name may be greyed out or moved down the list (depending on filter settings)
🔄 Mistakes happen — what can you do?
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Accidentally checked in the wrong person?
→ Contact your FOH lead or support team — undo is currently manual. -
Need to review who’s been checked in?
→ Use the filters at the top of the event screen to toggle between statuses
🚫 What if you can’t check in the ticket?
Common issues:
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QR already scanned
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Wrong event or date
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Invalid or duplicated ticket
If that happens, validate the ticket info again or search manually by name/ticket code.
Need assistance during show day?
We’re on standby at community@cloudjoi.com