In some cases, organisers choose to manage refunds themselves — especially when dealing with cash sales, offline tickets, or when funds have already been settled.
This path gives you full control, but it also means you’re responsible for directly reimbursing your ticket holders.
💡 When to Use This Option
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You’ve already received your settlement from CloudJoi
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You sold offline or cash tickets (CloudJoi does not withhold this revenue)
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You want to personally manage the refund experience (e.g. special cases or sponsorships)
🛠 What CloudJoi Provides
Even if you're managing refunds yourself, CloudJoi gives you tools to make the process easier:
🧾 Fees & Settlement Handling
Note: You can’t retroactively switch to CloudJoi-handled refunds once the organiser-handled option begins.
📣 Communication Tip
Since CloudJoi won’t email patrons in organiser-handled refunds, you’re responsible for:
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Issuing your own refund announcement via email, social media, or official channels
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Providing a clear refund contact for patrons (email or phone)
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Creating a refund request process if needed (e.g. Google Form or email submissions)
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Processing the refunds directly to the patrons via your own methods (bank transfer, etc.)
⚠️ Important: CloudJoi will redirect all refund-related inquiries to the organiser once organiser-handled refund has been confirmed. Please be prepared to respond promptly to patron questions.