Refunds (Cancelled & Rescheduled Events)

When an event is cancelled or rescheduled, CloudJoi offers two refund pathways: You can either let CloudJoi handle it, or choose to manage refunds yourself. 🧾 1. CloudJoi-Handled Refund (Default) By default, CloudJoi will manage the refund process for all affected ticket holders. What this means:...

If CloudJoi is managing your event’s refunds (the default setup), here’s what the full process looks like — from announcement to payout. 🪜 Step-by-Step Refund Flow Event Cancellation Confirmed Organiser notifies CloudJoi support and agrees to CloudJoi-handled refund CloudJoi Sends Refund Annou...

In some cases, organisers choose to manage refunds themselves — especially when dealing with cash sales, offline tickets, or when funds have already been settled. This path gives you full control, but it also means you’re responsible for directly reimbursing your ticket holders. 💡 When to Use This...

Not all cancellations are full cancellations. Sometimes, only part of your event is affected — or you may be rescheduling it to a later date. CloudJoi supports refund flexibility for these situations. 🎭 Common Scenarios 🔁 Rescheduling an Event on CloudJoi Go to your event dashboard Locate th...

To ensure refunds are fair and timely, CloudJoi follows a clear refund cycle — from the moment the announcement is sent, through to the moment the patron receives their money. This guide breaks it down step-by-step. 📅 Refund Lifecycle at a Glance 📆 Sample Timeline Breakdown Let’s say your show...

When a show is cancelled or rescheduled, it’s important to clearly inform your patrons. CloudJoi will handle official email notifications, but as an organiser, you still play a key role in customer communication. 📨 What CloudJoi Sends (For CloudJoi-Handled Refunds) CloudJoi will automatically send...

Here are answers to common questions organisers often ask when it comes to processing refunds on CloudJoi. 💳 Do patrons need to submit a refund form if they paid by credit card? Yes — all patrons must submit the refund form, even if they paid by card. This ensures CloudJoi has backup bank details...