To ensure refunds are fair and timely, CloudJoi follows a clear refund cycle — from the moment the announcement is sent, through to the moment the patron receives their money.
This guide breaks it down step-by-step.
📅 Refund Lifecycle at a Glance
📆 Sample Timeline Breakdown
Let’s say your show is cancelled on June 10 (Monday):
📝 Timeline may vary based on event date and refund volume.
📌 Notes:
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All patrons must submit the refund form, regardless of payment method
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This helps us collect bank details in case the original payment method (e.g. credit card or e-wallet) is rejected or expired
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Refunds will be processed based on the submitted form
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Patrons will receive an email confirmation once their refund is completed
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Typical full cycle = ~30 days from event cancellation