Not all cancellations are full cancellations. Sometimes, only part of your event is affected — or you may be rescheduling it to a later date.
CloudJoi supports refund flexibility for these situations.
🎭 Common Scenarios
🔁 Rescheduling an Event on CloudJoi
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Go to your event dashboard
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Locate the affected ticket orders
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Change the showtime/date for each order manually
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Click Resend Email to notify the patron of the new schedule
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If patron rejects the new date, they may request a refund (handled via standard refund process)
📝 We recommend announcing the new date and refund options together to avoid confusion.
💸 For Partial Refunds
You can choose to refund only the affected orders:
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CloudJoi will filter refund requests by ticket date
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Patrons from unaffected showtimes will not be included in the refund batch
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Standard fees apply if CloudJoi handles the refund
💬 Communication is key
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Clearly specify which dates are cancelled or rescheduled
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Remind patrons to check their email for instructions
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For rescheduled shows, highlight exchange options or refund deadlines