When a show is cancelled or rescheduled, it’s important to clearly inform your patrons. CloudJoi will handle official email notifications, but as an organiser, you still play a key role in customer communication.
📨 What CloudJoi Sends (For CloudJoi-Handled Refunds)
CloudJoi will automatically send:
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Refund Announcement Email
Includes refund form link, deadlines, and refund conditions -
Refund Confirmation Email
Sent once the patron’s refund has been successfully processed
These emails go to all affected ticket holders using the email address from their original order.
📣 What You (the Organiser) Should Do
Even if CloudJoi is emailing patrons, you’re encouraged to make your own announcement too — especially via:
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Your event or venue social media pages
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Official website or press releases
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WhatsApp groups or newsletters (if relevant)
This helps reduce confusion, missed messages, and support enquiries.
🧾 Sample Refund Announcement Template
Here’s a message you can adapt and post on your channels:
Subject: Refund Info for [Event/Show Name]
Dear patrons,
Due to [brief reason — e.g., unforeseen circumstances], we regret to inform you that [Event/Show Name] scheduled on [Date] has been [cancelled / rescheduled].
To request a refund, please complete the form below:
👉 Refund Form: https://app.cloudjoi.com/refund
🗓 Submission Deadline: [Insert date & time]
💰 Refund Completion Timeline: Within 30 days from cancellation
If you have questions, you may reach us at:
📧 [Your organiser email or contact]
Thank you for your patience and support.
— [Your Team Name / Event Name]
⚠️ Reminder for Organiser-Handled Refunds
If you're managing refunds yourself, CloudJoi will redirect all refund-related enquiries back to you.
Please ensure your contact details are shared clearly in all announcements. CloudJoi will still automatically send Refund Announcement Email to all ticket purchaser.