Every organisation on CloudJoi is assigned a rate plan that determines:
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Your organiser service fee
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The ticket handling fee your audience pays
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Whether you’re eligible for features like Buy Now Pay Later
You can view your current plan and its details under Settings > Organisation Plan.
📊 What You’ll See in Your Plan
🎟 Ticket Handling Fee (Paid by Audience)
💱 Organisations using other currencies will see handling fees adjusted accordingly based on local pricing strategy.
🧾 All handling fees are inclusive of 8% SST where applicable.
💡 Where These Fees Appear
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Ticket Handling Fee is added on top of ticket price during checkout
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Service Fee is deducted from your event settlement
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These breakdowns are also shown in the Sales & Costs Simulator
🤝 Need a Custom Rate Plan?
If your event requires a custom structure, reach out to your CloudJoi account manager or contact us for enterprise pricing.