Organisation Settings

Your notifications are more than just reminders — they’re opportunities to connect with your audience at key moments. CloudJoi lets you customise certain messages to reflect your own tone, style, and event details. ✏️ Where You Can Add Custom Messages Currently, you can add custom m...

Overview CloudJoi allows you to add your Google Analytics 4 (GA4) and Meta Pixel IDs to your account. Once these IDs are set up, CloudJoi will handle all technical configurations through our internal Google Tag Manager (GTM) container. This means you can automatically collect analytics for your e...

Every event on CloudJoi must belong to an organisation. This could be your company, collective, festival, or even a solo artist brand. Once created, your organisation profile becomes your public-facing identity across all events. 🪜 How to Create a New Organisation Click your organisation dropdow...

Need to change your phone number? Add a better logo? Update your public-facing bio? CloudJoi makes it easy to manage your organisation’s info in one place. 🛠 Where to Edit Your Organisation Go to: Dashboard > Organisation From here, you can edit: ⚠️ Notes If you’re managing multiple organisat...

Your Media Gallery is a visual introduction to your organisation. It shows up on your public organiser profile — giving audiences, sponsors, and media a peek into what you do. Use it to showcase event photos, production shots, press coverage, or venue visuals. 📂 Where to Find the Media Gallery...

Every organisation on CloudJoi is assigned a rate plan that determines: Your organiser service fee The ticket handling fee your audience pays Whether you’re eligible for features like Buy Now Pay Later You can view your current plan and its details under Settings > Organisation Plan. 📊...

To receive ticket sales payouts, you’ll need to add at least one verified bank account to your organisation profile. This is where CloudJoi will transfer your settlement after each event. 🪜 How to Add a New Bank Account Go to Settings > Payout Account Click “Add Bank Account” Enter the f...