To receive ticket sales payouts, you’ll need to add at least one verified bank account to your organisation profile. This is where CloudJoi will transfer your settlement after each event.
🪜 How to Add a New Bank Account
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Click “Add Bank Account”
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Enter the following details:
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Account Holder Name (must match your organisation name or your legal ID)
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Bank Name
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Bank Account Number
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Click Save
Your account will appear in the list of available payout options.
🔄 How to Change Your Bank Account
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In the Payout Account tab, click the three-dot menu next to the current account
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Select “Edit” or “Remove”
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Add your new bank account using the steps above
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Choose the correct bank when confirming settlement
⚠️ Important Notes
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Starting July 2025, due to Malaysia's e-invoice regulation, you may not be allowed to change payout accounts freely
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Make sure the account name matches your registration — mismatches may delay payout
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You can store multiple accounts, but only one is selected per settlement
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If no account is selected during confirmation, payout cannot proceed
🌍 For Non-Malaysian Organisations
If your organisation is not based in Malaysia or using a non-MYR currency, payouts are made via PayPal.
How to Set Up PayPal for Payout:
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Choose “Add PayPal Account”
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Enter your PayPal-registered email address
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Click Save
💡 Make sure your PayPal account is verified and can receive payments in your selected currency.
⚠️ Notes for International Payouts
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PayPal fees may apply (based on their local transfer rates)
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CloudJoi is not responsible for conversion or receipt issues on unverified PayPal accounts
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Always double-check your email for typos — incorrect addresses may result in failed payouts
🧾 Where to See Past Payouts
Go to [Event Name] > Finance > Settlements
There, you’ll see:
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Amount paid
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Bank used
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Payout status (Pending, Processing, Completed)
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Download Invoices/Settlement Report/Sales Report