⚠️ Important Notice:
In line with LHDN's interim relaxation period until 31 December 2027, e-Invoice requests for ticket purchases are currently not available on CloudJoi.
We are working to introduce a self-service e-Invoice request feature by the end of 2026. Once available, eligible buyers will be able to request an e-Invoice after purchase and before the end of the month in which the transaction was made.
We appreciate your understanding and will share further updates when the feature becomes available.
Overview
CloudJoi allows buyers to request e-Invoices for eligible transactions processed through the platform.
CloudJoi manages the request, validation, and submission process on behalf of organisers.
When Can Buyers Request an e-Invoice?
Buyers may request an e-Invoice after the point of sale, but before the end of the month in which the purchase was made.
Example
If a buyer purchases a ticket on 15 August 2026:
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The buyer may request an e-Invoice any time from the point of purchase until 31 August 2026.
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If the buyer submits the request on 1 September 2026 or later, the request will no longer be accepted.
What Information Must Buyers Provide?
Depending on the buyer type, CloudJoi may collect:
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Full name
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Company name
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Tax Identification Number (TIN)
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Registration number
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Identification number
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Email address
What Happens After Submission?
CloudJoi will:
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Validate the buyer's information.
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Generate the e-Invoice.
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Submit the e-Invoice to IRBM's MyInvois system.
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Deliver the validated e-Invoice to the buyer.
Do Organisers Need to Take Any Action?
No. CloudJoi manages buyer e-Invoice requests on behalf of organisers.
Organisers are not required to manually issue e-Invoices when a buyer submits a request through the platform.
During the Relaxation Period
During the applicable relaxation period, individual buyer e-Invoice requests may not be available.
CloudJoi will continue to follow the applicable regulatory requirements and operational guidelines during this period.