Finance & Payouts

The Sales section in your CloudJoi dashboard gives you a full snapshot of your total ticket collection — including online payments and offline (cash) orders. This is the best place to track how your event is performing in real time. 💡 What’s included in the Sales Summary? Complimentary: Free ticke...

Once your event ends, CloudJoi prepares a Settlement Report — a full breakdown of your earnings after service fees, taxes, and any agreed deductions. This is what determines the final amount we’ll transfer to your bank account. 📋 What’s included in the Settlement Report? 💬 Note: Sales totals sho...

Before CloudJoi can begin the payout process, you’ll need to review and confirm your settlement in the dashboard. This only takes a minute — but it's important to do it on time to avoid delays. 📌 Why Confirmation Matters We need your approval to: Verify the amount matches your expectation Conf...

Every Monday, CloudJoi generates your Settlement Report — the document that breaks down total sales, fees, SST, and your final payout. This is your go-to report to verify numbers before confirming payout. 📆 Report Generation Schedule 📌 If Monday is a public holiday, the report will be ready on th...

Once you've confirmed your settlement, CloudJoi will schedule your payout for the upcoming Friday — simple as that. This guide breaks down when to confirm, when to expect the payout, and what happens if there's a public holiday. ✅ Weekly Payout Timeline 📌 If Friday is a public holiday, payout wil...

Yes — CloudJoi offers early settlements for events that meet certain criteria. This gives you quicker access to your funds before the event ends or the standard Monday cycle. ✅ Requirements for Early Settlement To qualify, your event must meet both of the following: 💬 How to Request Early Settl...

Whether you need to file reports, reconcile your payouts, or keep records for accounting — everything you need is downloadable directly from the Finance > Settlements section. 📂 Types of Reports Available 🪜 How to Download Go to Finance > Settlements Click into the event’s settlement...