Users & Permissions

You may need to revoke access for team members who no longer need access to your CloudJoi account — especially for temporary staff, interns, or part-time ushers. Here’s how to do it: Removing Users from the Organisation Removing someone from the Organisation Users list will remove their access to...

If you’re part of more than one organisation on CloudJoi — say you're managing a festival and working on freelance shows — switching between them is seamless. Here's how it works. Where to Switch Organisations Click on the organisation name in the top-left menu A dropdown will appear with: Y...

Not every team member needs full access — that’s why CloudJoi offers four distinct roles. Each has different capabilities, from managing events to just scanning tickets. This guide outlines exactly what each role can (and cannot) do. Roles at a Glance Owner : Full access to all events Admin : Edit...

Need to invite a team member to help with check-ins, view sales, or manage events? CloudJoi lets you add users at both the organisation or event level, depending on what you want them to access. This guide walks you through how to invite, resend, and remove users — without needing to share your own...

Not everyone on your team needs access to everything — and CloudJoi is designed with that in mind. You can give team members access at either the organisation level (all events) or event level (a specific show only). This allows you to keep control while giving FOH teams, producers, or marketing lea...