Ticket Types & Pricing

Promo codes are a powerful way to reward your loyal audience, drive sales, or create exclusive discounts for special groups. CloudJoi makes it easy to set up promo codes with flexible rules around availability, redemption limits, ticket types, and payment methods. This article shows you how to crea...

Some ticketing features are only available for events with seat map integration or through CloudJoi’s internal setup. These advanced options help organisers manage premium seating, blocked rows, and bundled experiences — ideal for complex or high-demand events. This article breaks down what’s availa...

Need to quietly sell a session or ticket type without making it public? CloudJoi offers two ways to do that: Private Timings – entire showtimes that are only accessible via a direct link Hidden Ticket Tiers – ticket types like concessions or internal rates, only used via reserve order flow Pr...

To help drive urgency and set accurate expectations for your audience, CloudJoi automatically displays status tags based on real-time ticket availability. These tags appear on your event page during checkout — and they're updated automatically as tickets move. This guide explains what each tag means...

CloudJoi supports multiple pricing modes depending on your event goals — from standard paid tiers to fully free or manually issued complimentary tickets. But not all RM0 tickets are created equal. This article breaks down the difference between what the system sees as a Free, Complimentary, or Paid...

When you set up your event’s seating or capacity, there are two levels you’ll need to balance: Master Capacity — the total number of people your venue can host Tier Capacity — the limit for how many tickets can be sold per ticket type Understanding the difference helps you avoid overselling or...

Not all ticket tiers go on sale at the same time — and that’s the point. Maybe your “Early Bird” ends a week before “General Admission” starts. Or your VIP seats close earlier due to printing needs. In CloudJoi, each ticket tier can have its own sales start and end time, giving you total control ove...

Your ticket tiers are more than just prices — they’re how you shape your event experience. Whether it’s VVIP, Concession, Group of 5, or “Student Early Bird”, CloudJoi gives you the flexibility to name, colour-code, and reorder each ticket type for maximum clarity and sales performance. This article...

Not all tickets are created equal — some are sold, some are gifted, and some are just waiting to be paid for. This article breaks down what each ticket type means on your CloudJoi dashboard, and how they affect your sales, capacity, and settlement. 🟢 Online Tickets These are tickets purchased by p...